Refund and Returns Policy Lulupetitedoll
At Lulupetitedoll, customer satisfaction is our top priority. We aim to provide a hassle-free shopping experience, including clear guidelines on returns, refunds, and cancellations.
1. Returns and Cancellations Policy
We gladly accept returns and cancellations under the following conditions:
- Contact Us: Within 3 days of delivery to initiate a return.
- Return Shipping: Items must be shipped back within 7 days of delivery.
- Cancellations: Request a cancellation within 1 hour of purchase for immediate processing.
If you encounter any issues with your order, please reach out to us promptly at lulupetitedoll@gmail.com
2. Items Not Eligible for Return or Exchange
Due to the nature of certain products, we cannot accept returns or exchanges unless the items are damaged or defective. This includes:

- Custom or Personalized Orders
- Perishable Goods: Such as food or flowers
- Digital Downloads
- Intimate Items: For health and hygiene reasons
- Sale Items: Final sale items cannot be returned
3. Conditions for Returns
To ensure a smooth return process, please note the following conditions:
- Original Condition: Items must be returned in their original, unused condition.
- Return Shipping Costs: Buyers are responsible for return shipping fees.
- Value Loss: If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
4. How to Initiate a Return or Cancellation
- Contact Us: Email lulupetitedoll@gmail.com within the specified timeframe.
- Provide Order Details: Include your order number, item description, and reason for return.
- Ship the Item: Carefully package the item and ship it back within 7 days of delivery.
Initiate a Return or Cancellation
We recommend using a trackable shipping service for your return to ensure safe delivery.
5. Refund Process
- Once we receive and inspect the returned item, we will notify you about the status of your refund.
- Approved refunds will be processed back to your original payment method within 5-7 business days.
6. Need Assistance?
If you have any questions or concerns regarding our Refund and Returns Policy, feel free to contact us at:
Email: lulupetitedoll@gmail.com
Subject: “Return/Refund Inquiry”
Thank you for choosing Lulupetitedoll. We’re here to help ensure your satisfaction with every purchase.